The Assistant Director of Resident Services, Kim Mansfield, brings decades of experience in the continuing care retirement community industry. Mansfield has been with RiverMead for over twenty years and has an extensive programming and resident services background. She attended Keene State College and is a Certified Aging Services Professional (CASP), which she obtained from the University of North Texas affiliated with the American Association of Homes and Services for the Aging.
Kim plays an integral role in the day-to-day operations of RiverMead and serves as a touchpoint for residents who need questions answered or problems solved. Her new role allows her to take an active part in the care coordination at RiverMead, which includes residents' transition into their new homes. She helps support the Resident Services Department, which includes fitness, programming, reception, and transportation.
One of the most rewarding aspects of Kim's position is that she can truly make a difference in residents' everyday lives. Resident Services is also implementing initiatives to strengthen communication between RiverMead and their residents by utilizing technology-based platforms.